Archive for February, 2014

ATM Robbery Reminds Us to Take Precautions

There are many ways to stay safe at an ATM

Occasionally, stories hit the news about robberies at ATMs, such as this one which occurred in Arcadia, CA.   PFCU cares about our members’ safety.  We all love the convenience the machines provide, but we urge everyone to use precaution when using any ATM.

The following suggestions may be helpful:

• Prepare your transactions before arriving at the ATM

• Protect the secrecy of your personal identification number (PIN)

• Never enter your PIN at any ATM that does not look genuine, has an unusual device attached, or is operating in a suspicious manner

• Use your body as a shield when entering your PIN

• Resist the temptation to write down your PIN or share it with a friend.   You may be liable for transactions done with a PIN you share.  Stop by our branch and select a PIN you can easily remember, but which could not be guessed-no birthdates, addresses or sequences like 1234.

• At night, be sure the ATM, walkways and parking area are well lit

• Don’t display your cash, instead stuff it into your pocket or handbag as soon as the transaction is completed

• When using a drive-up ATM, make sure all the car doors are locked and windows are closed. Keep the engine running and remain alert to your surroundings

• Be very cautious of anyone loitering around the machine, especially at night

• PFCU offers 30,000+ surcharge-free ATMs, including those located in 7-Eleven, Costco and California Walgreens Pharmacies.  By using a machine inside, you are reducing the risk of being robbed.  Many of these locations even have security guards onsite.

• Consider getting cash back from your debit card at a grocery store.  There is no fee and you are receiving the funds from a cashier.

• Choose ATMs with visible security cameras or which are in high traffic areas.

• Stay alert.  Look around you as you transact.  Criminals generally like to prey on unobservant individuals.

• If you are with friends or family, encourage them to walk to the ATM with you rather than staying in the car.

• Plan ahead.  Most merchants and restaurants take credit and debit cards, so perhaps you don’t actually need cash to begin with.


In addition to the stores mentioned above, you can use your PFCU Debit or ATM card at Bank of the West ATMs and more than 30,000 surcharge-free Co-Op ATMs.  You’ll see details, maps and whether or not the machine takes deposits (many do not).  You can also text an address, zip code or intersection to 692667 (MyCoOp) for ATMs near you.

You can also walk into more than 5,000 Co-Op Shared Branch locations nationwide to transact safely in a branch.  You’ll need to have your ID and PFCU account number with you.

Check out the locations tab of our website for information on convenient phone apps for finding branches and ATMs and even making deposits and transfers on some Smartphone models.

The Safety and Security tab of our website is full of great information and is updated regularly.  We also Tweet and post alerts on our Pasadenafcu Facebook page as they occur.  We’ve been standing strong for our members since 1935.  Your money is safe at PFCU.